Privacy Policy & Terms and Conditions

Effective Date: 01/01/2020
Last Updated: 03/11/2025

Zimmerman Electric ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us. It also includes our Terms & Conditions related to messaging services.

1. Data Collection, Use & Protection

We collect personal information that you provide directly to us, such as:

Name, phone number, email address, and service address when requesting a quote or scheduling an appointment.
Payment details when processing transactions for services.
Any information you submit through our website, contact forms, or customer service interactions.

How We Use Your Information

We use the information collected to:

Schedule appointments and provide electrical services.
Send appointment reminders, service updates, and related communications.
Process payments and maintain business records.
Improve our services and customer experience.
Comply with legal obligations.

Data Protection & Security

Zimmerman Electric takes reasonable precautions to safeguard your personal information. We use industry-standard encryption and security measures to prevent unauthorized access, disclosure, or misuse of your data.

2. Data Sharing Policy

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted service providers (e.g., ServiceTitan) to fulfill your service requests, schedule appointments, and process payments. These providers are contractually obligated to protect your information.

3. Mobile Messaging & Opt-In Data Protection

If you opt in to receive SMS notifications, we assure you that:

Your mobile number and opt-in data will never be shared with third parties for marketing purposes.
Messages may include appointment reminders, service confirmations, or updates.
Message frequency may vary.
Message and data rates may apply depending on your carrier.

Opt-Out Instructions

You may opt out of text messages at any time:

Reply STOP to unsubscribe from SMS communications.
Contact us at scheduling@zimmermanelectricindy.com to opt out of emails or other communications.

Customer Support

For assistance, reply HELP to any message or contact us at:
📞 317-961-8331
📧 scheduling@zimmermanelectricindy.com

4. Your Rights & Choices

You have the right to:

Request access, updates, or deletion of your personal data.
Opt out of marketing communications at any time.
Contact us with any privacy-related concerns.

To exercise your rights, please email us at scheduling@zimmermanelectricindy.com or call 317-961-8331

Terms & Conditions

1. Services & Communications

By using our website or services, you agree to:

Receive electronic and SMS communications related to appointments, service updates, or promotional offers (if opted in).
Ensure the contact details you provide are accurate.

2. SMS Messaging Terms

Zimmerman Electric may send text messages to users who opt in.

Message Frequency: Varies based on service interactions.
Message & Data Rates: Standard carrier rates may apply.
Opt-Out: Reply STOP to unsubscribe.
Customer Support: Reply HELP for assistance.

3. Limitations of Liability

Zimmerman Electric is not responsible for:

Any delays or failures in message delivery.
Unauthorized access to your communications.
Service interruptions beyond our control.

4. Governing Law

These Terms & Conditions are governed by the laws of Indiana, and any disputes shall be resolved in accordance with state and federal laws.

Contact Information

If you have questions about our Privacy Policy or Terms & Conditions, contact us at:

📞 317-961-8331
📧 scheduling@zimmermanelectricindy.com
🌐 https://www.zimmermanelectricindy.com/